PTA conducts surveys to measure quality of CMOs

Staff Report

ISLAMABAD: Pakistan Telecommunication Authority (PTA) in collaboration with Cellular Mobile Operators (CMOs) has carried out 72 independent Quality of Service (QoS surveys and network optimization exercises in different cities of Pakistan to measure the performance and quality of the operators.
The authority conducted a nationwide CMOs’ QoS benchmarking campaign in January-February 2022 to resolve user complaints and determine the quality of CMOs.
Using the Network Performance Score (NPS) methodology, testing was carried out on approximately 4,522 kilometers covering five cities, four towns, and four motorways and highways.